JOB DESCRIPTION Telecaller – Service

Company: ATS Global
Location: Patna, Bihar
Department: Service & Support

Job Role

We are looking for a Telecaller – Service to handle customer service calls, coordinate service requests, follow up with engineers, and maintain service-related records.

Key Responsibilities

- Receive and attend customer service calls and complaints.
- Register and maintain service requests/tickets with accurate details.
- Coordinate with field engineers for site visits and service assignments.
- Follow up with engineers regarding ticket status, visit schedules, and case closure.
- Update customers regarding engineer visits and service progress.
- Coordinate for spare parts requirements, quotations, approvals, and service completion.
- Maintain daily service records and prepare service status reports.
- Follow up with customers for service reports, approvals, and pending requirements.
- Maintain proper records of open, pending, and closed service cases.
- Prepare and maintain Excel sheets related to service calls, engineer schedules, and pending cases.
- Handle service-related communication through Email and WhatsApp professionally.
- Coordinate with the billing/accounts team for completed service calls and billing requirements.




- Escalate critical or delayed service cases to the concerned senior/team member.
- Perform other service coordination activities as assigned by management.

Required Skills

- Good communication and telephone handling skills.
- Basic to good knowledge of MS Excel.
- Ability to prepare and maintain service reports and data records.
- Valuable knowledge of Email communication.
- Basic computer knowledge.
- Good follow-up and coordination skills.
- Ability to communicate professionally with customers and engineers.
- Ability to manage multiple service requests and follow up regularly.
- Knowledge of IT hardware/services will be an added advantage.

Qualification & Experience

- Minimum Qualification: 12th Pass / Graduate.
- Experience: 0–2 years in Telecalling, Customer Support, Service Coordination, or a similar role.
- Freshers with good communication and computer skills may also apply.

Preferred Candidate

The ideal candidate should be responsible, organized, polite, proactive, and good at follow-up, with the ability to coordinate between customers, engineers, and internal teams.

Pay: ₹8,660.74 - ₹17,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Senior Telecaller (India)
🏢 ATS Global
📍 India