1. Purpose

Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation

2. Key Responsibilities

Responsibilities

- Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
- Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
- Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
- Conduct the induction program for all service partner staff in the Branch
- Conduct all relevant operations trainings for all service partner staff in the Branch
- Responsible for efficient functioning of all service partners in the Branch
- Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements,



service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
- Monitor service partner staff performance on a regular basis

3. Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

1.

Reach expansion

- Drive activities related to setup of service partners as per defined timelines

2.

Service Performance of Service Partners

- Operational Performance of
- PDAs
- Delivery Agents

3.

Capability building of service partners

- Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan

- Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of recent products or new processes

- % coverage of PDAs/DAs in operations training programmes

4.

Ensure Performance Driven Culture

- Adherence to Performance Management system timelines and guidelines

5.

Attrition

- % PDA and DA attrition in the Branch

📌 Senior Executive Operations (BBW) (Bhubaneswar)
🏢 Dhl
📍 Bhubaneswar