Job Code: APPLICATION SUPPORT- February 2026

Division - 24 x 7 Technical Support Division

Nashik

Experience -

Any

Key Skills

- Position Details
- Designation: Technical Support Engineer
- Total Vacancies: 15
- Joining: Immediate

Eligibility Criteria

- Education: Bachelor’s degree in any stream with basic computer knowledge (e.g., B.A., B.Com., BCS, BCA, BSc)
- Graduation Years: Pass-out batches of 2020, 2021, 2022, 2023, and 2024 are eligible.

Role and Responsibilities:

- Determining the root cause of a technical issue, select and explain the best solution to the customer’s query.
- Handle incoming tickets/chats/calls/remotes.
- Maintain customer interaction records.
- Refer unresolved customer issues/grievances to the specially designated departments with the complete history for further investigation.
- Basic computer competency is needed as mentioned below:
- Adhere to the procedures and guidelines at all times.
- Swift in dealing with changes in methods and policies.
- Assist with the placement of orders, upgrades, and downgrades.
- Attempt to persuade customers to reconsider cancellations if any.




- Recommend improvements in the existing product and services by analyzing the customer contacts.
- Should be versatile working in the office and in rotational shifts.

Other Requirements:

- Excellent interpersonal communication skills (verbal and written).
- Strong attention to detail, ability to handle stress, and a positive attitude.
- Customer service experience and familiarity with CRM will be an additional advantage.
- We are conducting walk-in interviews, interested & local candidates should walk in directly to the office along with their updated resume.

Additional Information

- Job Location: Nashik - Aress Software & Education Technologies Pvt Ltd.
- Walk-in Timings: 8:00 AM to 5:00 PM (Sunday off)
- Walk-in Address: Aress Software & Education Technologies Pvt Ltd., L-13, MIDC, Ambad, Near Atul Industries, Nasik – 422010.
- Contact: 0253-6630-718 / 701 / 713 / 763 /742

Our Benefits and Perks

Health and Wellness Benefits

Free Snacks

Diversity and Inclusion Initiatives

Pride Awards

Employee Referral Bonuses

Team Social Events

To Contact Our HR Professionals

0253 - 6630701/718

[email protected]

📌 Technical Support Engineer (Application Support) (Nashik)
🏢 Aress Software & Education Technologies
📍 Nashik