Senior / SME Microsoft Teams Voice / Unified Communications Administrator

Location: Bangalore
Work Mode: Onsite / WFO
Experience: 5+ Years
CTC: Up to ₹20 LPA
Job Type: Contract

Job Summary

We are looking for a Senior / SME Microsoft Teams Voice / Unified Communications Administrator to provide steady-state support for enterprise voice services and Microsoft Teams environments.

The candidate will be responsible for managing Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, voice routing, dial plans, emergency calling, Teams administration, call quality, troubleshooting, and escalations.

Key Responsibilities

- Manage and support enterprise Microsoft Teams Voice services.
- Administer Microsoft Teams Phone and related telephony platforms.
- Configure:
- Calling Policies
- Voice Routing
- Direct Routing
- Operator Connect
- Calling Plans
- Emergency Calling
- Dial Plans
- Phone Number Assignment
- User Voice Enablement
- Manage the Microsoft Teams Admin Center.
- Configure Teams messaging, meetings, applications, federation, and upgrade policies.
- Manage guest access and external access.
- Support Teams security and compliance policies.
- Analyze call logs and user experiences using Call Quality Dashboard (CQD) and Call Analytics.
- Troubleshoot voice, audio, video, routing, and telephony issues.
- Perform root-cause analysis for complex incidents.
- Handle L2/L3 escalations and critical issues.




- Use Teams PowerShell for automation and advanced administration.
- Perform large-scale user updates and configuration changes.
- Coordinate with telecom carriers and internal IT teams.
- Work with Microsoft Support for tenant-level issues and service outages.
- Provide technical guidance and mentoring to junior engineers.
- Maintain technical documentation and operational procedures.
- Work effectively with global engineering teams in a 24x7 support environment.

Required Skills

- 5+ years of relevant experience.
- Microsoft Teams Administration.
- Microsoft Teams Phone.
- Enterprise Voice.
- Unified Communications.
- Direct Routing.
- Operator Connect.
- Calling Plans.
- Voice Routing.
- Dial Plans.
- Emergency Calling.
- Teams Admin Center.
- Teams PowerShell.
- Call Quality Dashboard (CQD).
- Call Analytics.
- Teams Meetings and Messaging.
- Federation / External Access.
- Security and Compliance.

Candidate Profile

The ideal candidate should have robust hands-on experience in Microsoft Teams Voice and enterprise telephony, with the ability to independently troubleshoot complex issues, manage escalations, perform RCA, and support a global 24x7 environment.

Strong communication, customer-service, problem-solving, and documentation skills are required.

Work Location: Bangalore – Onsite/WFO

Apply Now for this Senior/SME Microsoft Teams Voice opportunity.

Pay: Up to ₹2,000,000.00 per year

Work Location: In person

📌 Senior / SME Microsoft Teams Voice / Unified Communications Administrator (Bengaluru)
🏢 Raw4hire
📍 Bengaluru