Role description

Who We Are

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact, touching billions of lives in the process. Visit us at UST.com.

Summary

We are looking for an experienced CICS System Programmer with strong expertise in IBM CICS Transaction Server on z/OS environments. The successful candidate will be responsible for the installation, configuration, maintenance, performance optimization, and support of enterprise CICS environments. This role requires deep technical knowledge of CICS architecture, system programming, CICSPlex SM administration, and CICS infrastructure management to ensure high availability, performance, and reliability of critical business applications.

Key Responsibilities

CICS System Programming & Administration

- Install, configure, customize, and upgrade IBM CICS Transaction Server on z/OS.
- Perform CICS region setup and administration, including AOR, FOR, TOR, and WUI environments.
- Define, maintain, and administer CICS resources using RDO, CSD, and DFHCSDUP utilities.
- Implement and manage CICS configurations in accordance with enterprise standards and best practices.
- Support the deployment and migration of CICS applications across development, test, and production environments.
- Ensure the availability, stability, and resilience of business-critical CICS services.

CICSPlex SM Administration

- Configure, administer, and maintain CICSPlex SM environments.
- Manage CMAS, MAS, BAS, and WUI components.
- Support workload management and dynamic routing within large-scale CICS environments.
- Monitor and maintain CICSPlex SM configurations to ensure optimal performance and availability.
- Implement automation and operational efficiencies using CICSPlex capabilities.

System Maintenance & Upgrades

- Perform CICS-related SMP/E maintenance, including application of PTFs, APARs, and version upgrades.
- Coordinate CICS software installations, migrations, and release activities.
- Maintain system documentation, standards, and operational procedures.
- Perform impact assessments and testing for CICS maintenance activities.
- Support disaster recovery planning, testing, and execution for CICS environments.

Performance Management & Problem Resolution

- Analyze and optimize CICS performance through tuning and capacity planning activities.
- Diagnose and resolve complex CICS system issues, abends, dumps, storage violations, and performance bottlenecks.
- Conduct root cause analysis and implement permanent solutions for recurring issues.
- Support major incident management and service restoration activities.




- Identify opportunities for system optimization and operational improvement.

Operational & Technical Support

- Provide Level 3 support for CICS infrastructure and middleware-related incidents.
- Collaborate with z/OS System Programmers, Application Support teams, DB2, IMS, and Middleware teams.
- Support implementation activities during planned maintenance windows.
- Participate in an on-call rotation supporting critical enterprise systems.
- Ensure compliance with security, audit, and regulatory requirements.

Stakeholder Engagement

- Build strong relationships with Infrastructure, Application, Middleware, and Operations teams.
- Communicate technical issues, maintenance activities, and risk assessments to stakeholders.
- Participate in technical reviews, governance meetings, and project discussions.
- Provide technical guidance and mentoring to junior team members.

Process & Governance

- Adhere to ITIL processes including Incident, Change, Problem, and Release Management.
- Maintain compliance with enterprise security and operational policies.
- Utilize enterprise tools for monitoring, logging, and incident management.
- Support audit, compliance, and governance activities as required.

Required Skills

- Graduate degree in Computer Science, Information Technology, Engineering, or equivalent industry experience.
- Minimum 5+ years of experience in Mainframe System Programming environments.
- Proven hands-on experience supporting enterprise CICS environments.
- Strong troubleshooting and analytical skills within production support environments.
- Experience working in large-scale, business-critical enterprise infrastructures.

IBM CICS Technical Skills

Strong experience in:

- IBM CICS Transaction Server for z/OS
- CICS System Programming
- CICSPlex SM Administration
- CICS Region Configuration (AOR, FOR, TOR)
- Resource Definition Online (RDO)
- CSD Management and DFHCSDUP Utilities
- CICS Installation, Configuration, and Customization
- CICS Security Administration
- SMP/E Maintenance and Software Upgrades
- CICS Performance Monitoring and Tuning
- Dump Analysis and Problem Determination
- Workload Management and Dynamic Routing
- High Availability and Disaster Recovery Planning
- Capacity Planning and Performance Optimization
- CICS Architecture and Internal Components

Mainframe Technologies

- IBM z/OS
- TSO/ISPF
- SDSF
- JES2
- JCL
- SMP/E
- RACF
- RMF
- SMF

Preferred Skills





- Exposure to IMS and DB2 integration with CICS.
- Experience supporting high-volume transaction processing environments.
- Knowledge of automation and monitoring tools used with CICS.
- Experience with RACF security administration.
- Familiarity with IBM OMEGAMON and other mainframe monitoring solutions.
- Understanding of z/OS system programming concepts.
- ITIL Foundation Certification.
- Experience in financial services, banking, insurance, or other highly regulated industries.
- Agile and DevOps delivery experience.
- Strong documentation and communication skills.

What We Believe

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. Today, those same values inspire us to encourage innovation from everyone, champion diversity and inclusion, and place people at the center of everything we do.

Humility

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Prospect Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, citizenship status, sexual orientation, gender identity or expression, genetic information, marital status, or any other basis protected by applicable law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.
- Comply with all Company policies and procedures.

Skills

Skills

CICS System Programming, IBM CICS Transaction Server, CICSPlex SM, RDO, DFHCSDUP, CSD, SMP/E, z/OS, RACF, JCL, Performance Tuning, Dump Analysis, TSO/ISPF, SDSF

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 CICS System Programmer (Hyderabad)
🏢 UST
📍 Hyderabad