Job Title: Duty Manager – Cinema Operations

Company: PVR INOX

Location: Delhi

Experience Required: 3-4 Years - (QSR / RESTAURANT/ HOTEL)

Qualification: IHM Graduate (Preferred )/ Any Graduate

Employment Type: Full-Time

PVR INOX is looking for an experienced and dynamic Duty Manager to oversee day-to-day cinema operations, ensure exceptional guest experiences, maintain operational excellence, and lead frontline teams effectively.

Key Responsibilities

* Manage daily cinema operations and ensure smooth functioning across all departments.

* Handle cash management activities including daily floats, cinema imprest, shift banking, and shortage control.

* Conduct daily team briefings and communicate shift targets and operational goals.

* Monitor employee grooming, attendance, discipline, and overall performance.

* Ensure compliance with all legal, statutory, and company policies.

* Conduct Quality Standards Checklist (QSC) audits and ensure display and commercial compliance.

* Supervise Box Office, Food & Beverage, Guest Services, Housekeeping, and other operational areas.

* Drive high standards of customer service and guest satisfaction.

* Train, coach, and develop team members including Executives, Supervisors, and Duty Officers.





* Support manpower planning, productivity improvement, and performance management initiatives.

* Take corrective and disciplinary actions when required in accordance with company policies.

* Ensure adherence to SOPs and operational standards at all times.

* Work closely with the Cinema Head to achieve business and operational objectives.

Required Skills & Competencies

* Solid leadership and team management skills.

* Excellent communication and interpersonal abilities.

* Sound knowledge of cinema, hospitality, retail, or customer service operations.

* Cash handling and financial control experience.

* Problem-solving and decision-making capabilities.

* Customer-centric approach with strong operational focus.

* Ability to work in rotational shifts, weekends, and holidays.

What We Offer

* Opportunity to work with India’s leading cinema exhibition company.

* Dynamic and customer-focused work environment.

* Career growth and development opportunities.

* Competitive compensation and benefits.

Benefits:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Duty Manager (India)
🏢 PVR INOX
📍 India