Client Relationship / Client Servicing Executive

Location: Andheri East, Mumbai
Work Mode: Onsite
Working Days: 6 Days a Week
Timings: 10:00 AM – 7:00 PM (Flexible)

Key Responsibilities:

- Maintain and strengthen relationships with clients through regular communication.
- Act as the first point of contact for client inquiries, complaints, escalations, and service requests.
- Follow up with clients and internal teams to ensure timely resolution.
- Prepare reports on customer satisfaction, service metrics, and client interactions.
- Support senior management in analyzing client feedback and improving services.
- Coordinate with Operations and Sales teams to meet client requirements.
- Use CRM tools to track client interactions, manage data, and maintain records.
- Handle multiple client requests while ensuring a high level of customer service.

Skills & Requirements:

- Excellent communication and interpersonal skills.
- Solid client-handling and escalation-management skills.




- Good problem-solving and customer-service orientation.
- Familiarity with CRM tools and MS Office.
- Strong follow-up and coordination skills.
- Ability to work independently and manage multiple client requirements.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Do you experience in logistics industry ?
- Please mention how many years of experience you have in customer support
- Please mention your monthly inhand salary
- Please mention your monthly expected in hand salary
- Please mention your notice period?
- Can you work from Andheri East - 6 Days in a week?
- Please mention your current location??

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Ecolux Enterprises
📍 India