Job Title: Customer Support Executive – Software for Packaging Industry

Department: Customer Support

Reports to: Customer Support Team Leader

Location: Remote – India Based (Candidates from Southern India will be preferred, due to annual meet-ups)

Working Hours: Monday to Friday, 12:30 PM to 9:30 PM IST

About Us

KMSS is a well-established software company with offices in the UK, India, Portugal and Brazil. Our flagship product supports businesses in the corrugated cardboard packaging industry. We pride ourselves on providing outstanding support and continuously enhancing our bespoke CRM and ERP software solutions.

Key Responsibilities

- Gain in-depth knowledge of our custom-built CRM and ERP systems
- Respond to client support queries via phone and email
- Connect to client systems using remote desktop tools to troubleshoot issues
- Deploy new software versions and assist with upgrade processes
- Create and maintain support documentation and guides
- Escalate complex issues to the development team with detailed context
- Assist in testing recent features and system changes
- Design custom templates using the Delphi programming language
- Write SQL queries and work with Interbase databases

Essential Skills and Experience

- Strong computer literacy and confident use of Microsoft Office applications
- Solid organisational and time-management skills
- Excellent English verbal and written communication skills
- Adaptable, proactive, and keen to learn and grow

Desirable Skills and Experience

- Prior experience with ERP or business management software systems
- Working knowledge of SQL and Remote Desktop applications
- Some experience or familiarity with Delphi or other programming languages

Personal Attributes

The successful candidate will demonstrate:

- Professionalism and integrity.
- Attention to detail.
- Multi-Tasking.
- A positive and collaborative approach.
- Reliability and accountability.




- Good problem-solving skills.
- A commitment to equality, diversity and inclusion.

A Typical Day in the Role

You’ll work closely with a supportive team across India and the UK. After training, you’ll begin taking client calls, responding to support emails, logging tickets, and progressing through your task list. You’ll balance routine tasks with more technical activities like template design or testing new features.

Work from Home Requirements

This role is fully remote. To work from home, you must have:

- A reliable computer or laptop with a working camera
- A headset for calls and Teams meetings
- A quiet, interruption-free workspace
- A stable internet connection of at least 50 Mbps for remote access, VoIP calls, and video conferencing

If you're enthusiastic about technology, enjoy solving problems, and want to grow your career in a dynamic software company, we’d love to hear from you!

Education:

- Bachelor's Degree in a Technical Field with equivalent hands-on experience (Required)

Experience:

- Customer support: 2 years (Required)
- Technical Support: 2 years (Required)

Language:

- English (Fluent) (Required)

Equality, Diversity and Inclusion:

KMSS is committed to providing an inclusive working environment and welcomes applications from all suitably qualified candidates.

We are committed to equality of opportunity and do not discriminate on the basis of protected characteristics.

Additional Information:

This job description describes the main duties and responsibilities of the role. It is not intended to be an exhaustive list, and reasonable additional duties may be required in accordance with the needs of the organisation and the level of the position.

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Paid time off

Application Question(s):

- Do you have experience of minimum 2 years with Tech Support?

Work Location: Remote

📌 Customer Support Executive (Full Time) (India)
🏢 KM Software Systems
📍 India