About Sahamati Foundation:

Sahamati is the RBI-recognised Self-Regulatory Organisation (SRO) for India’s Account Aggregator ecosystem, a cross-sectoral industry alliance built to advance consent-based financial data sharing.

As a not-for-profit industry alliance, we work closely with regulated entities, technology providers, and ecosystem participants to promote secure and consent-driven data sharing under the AA framework.

Job Overview

We are seeking a skilled and motivated Sr. Operations Analyst to join our dynamic operations team. This role involves analyzing escalated technical issues and providing advanced troubleshooting and problem resolution, and addressing API implementation-related issues. The Sr. Operations Analyst must have a deep understanding of our account aggregator ecosystem, a high level of technical expertise, and a commitment to delivering outstanding analysis and collaboration.

Key Responsibilities

- Provide Advanced Support: Handle and resolve complex technical issues that are escalated to the operations team within defined SLA guidelines.
- Troubleshooting: Diagnose and provide guidance in troubleshooting advanced issues related to API implementation across AA, FIP, and FIU, through various community channels.
- Community Engagement: Maintain clear, concise, and professional communication with AA ecosystem community members to ensure harmonized implementation.
- Documentation: Document all support activities, including issue resolution steps and community interactions, and provide dashboard support.
- Collaboration: Work closely with the Operations team, Support Team, Engineering,



and Product teams to identify and resolve issues.
- Knowledge Management: Contribute to the knowledge base by creating and updating technical articles and FAQs.
- Training and Mentoring: Provide guidance and training to Operation Analysts to enhance their technical skills.
- Incident Management: Participate in incident management and root cause analysis for critical issues for Sahamati internal processes and services.
- Continuous Improvement: Identify and suggest improvements in processes, tools, and products to enhance support efficiency and customer satisfaction.

Qualifications

- Education: A bachelor’s degree or more, or a related field or equivalent work experience.
- Experience: Minimum of 4-6 years in a technical support role, preferably in a Level 2 capacity.
- Technical Skills: Proficiency in troubleshooting and resolving issues related to (AA) API implementation.
- Tools: Experience with support ticketing systems (e.g., ZohoDesk, ServiceNow) and remote support tools.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Solid analytical and problem-solving abilities.

Preferred Qualifications:
Experience in the account aggregator ecosystem and/or familiarity with NBFC AA API Specifications

What We Offer

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Flexible working arrangements.

To Apply

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience at [email protected]

📌 Sr. Operations Analyst (India)
🏢 DigiSahamati Foundation (Sahamati)
📍 India