Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Infrastructure
Valuable to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying anomalies, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure seamless integration and operation of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Strong understanding of cloud service models and deployment architectures.
- Experience with monitoring and incident management tools within cloud environments.
- Ability to analyze system logs and performance metrics to diagnose issues effectively.
- Familiarity with automation and scripting to streamline support tasks.
- Knowledge of security best practices related to cloud infrastructure.

Additional Information:

- The candidate should have minimum 2 years of experience in Cloud Infrastructure.

- This position is based at our BDC7B - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru