Position: Client Relationship Management (CRM) Team Leader

Location: Kozhikode, Kerala
Experience: 3–5 years in a similar role
Preferred Candidate: candidates based in Kozhikode
Department: Client Relationship Management / CRM

Job Summary

We are looking for an experienced and result-oriented Client Relationship Management (CRM) Team Leader to lead and manage the CRM/Telecalling team. The candidate will be responsible for monitoring team performance, managing customer leads and follow-ups, analysing conversion data, preparing MIS reports, and coordinating with management and other departments to improve customer engagement and business conversions.

Key Responsibilities

- Lead, manage, and monitor the CRM/Telecaller team and their daily activities.
- Monitor daily calls, customer follow-ups, leads, appointments, conversions, and team productivity.
- Allocate leads to team members and ensure timely follow-up and closure.
- Monitor customer enquiries and ensure proper coordination with Sales, Service, and other relevant departments.
- Prepare daily, weekly, and monthly performance reports covering leads, calls, follow-ups, conversions, appointments, and productivity.
- Prepare and submit MIS reports and analytical reports to management.
- Analyse lead and customer data to identify trends, performance gaps, and opportunities for improvement.
- Monitor individual and team targets and take corrective measures wherever required.
- Coordinate with management to improve lead conversion and customer retention.
- Handle customer escalations and ensure timely resolution in coordination with the concerned departments.




- Monitor CRM data accuracy and ensure that all customer interactions and follow-ups are properly updated.
- Coordinate social media and digital lead-generation activities with the concerned team.
- Provide regular performance feedback and guidance to team members.
- Present team performance and analytical reports to management whenever required.

Required Skills

- Strong team leadership and people-management skills.
- Excellent communication and customer-handling skills.
- Robust analytical and reporting abilities.
- Good knowledge of MS Excel, including data analysis and reporting.
- Good knowledge of Power BI is preferred/required.
- Experience in CRM, telecalling, sales coordination, MIS, or customer relationship management.
- Good understanding of social media platforms and digital lead generation.
- Ability to prepare, analyse, and present MIS reports to management.
- Strong follow-up, coordination, and problem-solving skills.
- Target-oriented approach with the ability to motivate and manage a team.

Qualification

Graduate/Postgraduate with relevant experience in any of the following areas:

- Client Relationship Management
- Customer Relationship Management (CRM)
- Telecalling / Team Management
- MIS & Data Analysis
- Sales Coordination
- Digital Marketing / Lead Generation
- Automobile Dealership CRM

Experience

3–5 years of relevant experience in CRM, telecalling/team management, MIS, sales coordination, customer relationship management, or a similar position.

Preferred Candidate

Candidates based in Kozhikode are preferred.

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Client Relationship Management (CRM) Team Leader (India)
🏢 Kaps Motors
📍 India