Key Responsibilities

- Handle customer interactions through calls, WhatsApp, and email.
- Resolve queries related to orders, deliveries, returns, refunds, payments, and product usage.
- Coordinate with logistics and warehouse teams for order dispatch and delivery updates.
- Manage RTO, replacement, and refund follow-ups.
- Maintain customer interaction records in CRM or ticketing systems.
- Escalate unresolved concerns and ensure timely resolution.
- Guide customers on product usage and skincare-related queries.
- Deliver a positive customer experience and maintain high satisfaction levels.

Eligibility

- Graduate or Diploma in any discipline.
- 1–3 years of experience in Customer Support, Customer Service, or Customer Success.




- Robust verbal and written communication skills in Hindi and English.
- Familiarity with CRM tools, Excel, WhatsApp Business, and email handling.
- Good problem-solving skills and a customer-focused approach.
- Willingness to work flexible shifts, including evenings or weekends when required.

Preferred

- Experience in eCommerce, D2C, Retail, Beauty, or Skincare industry.
- Knowledge of additional regional languages will be an advantage.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 SarvaKisan
📍 India