Job Title: Customer Service Executive – Logistics

Location-Delhi

Role Overview

The Customer Service Executive is responsible for managing client interactions, ensuring smooth shipment coordination, and delivering high-quality service across logistics operations. The role involves handling inquiries, resolving issues, and coordinating with internal teams to ensure timely and efficient delivery of services.

Key Responsibilities1. Customer Interaction & Support

- Serve as the primary point of contact for customer inquiries via phone, email, and other channels
- Provide accurate information on shipment status, transit times, and service offerings
- Ensure prompt and professional responses to all customer queries

2. Shipment Coordination

- Coordinate with operations, warehouse, and transport teams to ensure timely shipment execution
- Track shipments and proactively update customers on status and delays
- Handle documentation related to shipments (invoices, PODs, delivery notes, etc.)

3. Issue Resolution & Escalation

- Address customer complaints and service issues efficiently
- Investigate delays, damages, or discrepancies and provide timely resolutions
- Escalate critical issues to relevant departments when required

4. Client Relationship Management





- Build and maintain strong relationships with customers
- Ensure high levels of customer satisfaction and retention
- Support key accounts with regular updates and service follow-ups

5. Documentation & System Management

- Maintain accurate records of customer interactions and transactions
- Update CRM systems with relevant customer and shipment data
- Ensure compliance with company processes and documentation standards

6. Performance & Service Quality

- Meet defined KPIs such as response time, resolution time, and customer satisfaction scores
- Continuously identify opportunities to improve service quality and efficiency

Key Requirements

- Bachelor’s degree in any discipline (Logistics/Supply Chain preferred)
- 2–5 years of experience in customer service within logistics, freight, or supply chain industry
- Good understanding of transportation, freight forwarding, and warehouse processes
- Strong communication and problem-solving skills
- Ability to handle multiple tasks in a fast-paced workplace

Interested candidates can contact (phone hidden) or email [email protected]

Job Type: Permanent

Pay: ₹20,370.50 - ₹35,098.85 per month

Benefits:

- Health insurance

Work Location: In person

📌 Customer Service Executive (Delhi)
🏢 Transmarine Cargo Services
📍 Delhi