- OWN THE SALES CUSTOMER JOURNEY WALKIN –> ENQUIRY -> FOLLOWUP - > BOOKING- > DELIVERY
- MONITOR CX SCORE & ENSURE CX SCORE AS PER THE TARGET.
- ANALYSIS LOW RATING, DICTATOR COMMENTS AND REPEAT COMPLAINTS.
- PREPARE ROOT CAUSE ANALYSIS AND IMPROVEMENT PLAN.
- HANDLE CUSTOMER COMPLAINT RELATED TO – SALES COMMITMENT MISMTACH, DELAY DELIVERY, PRICING/COMMUNICATION ISSUE, STAFF BEHAVIOUR.
- ENSURE TIMELY RESOLUTION AND CUSTOMER CONFIRMATION BEFORE CLOSURE.
- MONITOR FOLLOW UP QUALITY TAT AND CLOSURE REASON.
- ENSURE CONCERN AND DELIVERY UPDATE.
- MAINTAIN BOOKING DOCUMENTATION ACCURACY.
- ENSURE DELIVERY EXPERIENCE EXPLANATION FEEDBACK.
- DELIVERY PHOTO AND VIDEO CLICK.
- FINAL CHECK THE DELIVERY CAR IN DELIVERY ZONE.
- GOOGLE REVIEW COLLECTION
- PSF CALLING
- ENSURE 100 % ATTENDANCE FOR REVIEW MEETING THAT WILL BE ARRANGED TWICE IN A MONTH (MID OF THE MONTH AND LAST WEEK OF THE MONTH)
- (IF SITUATION DEMANDS THE MORE JOB RESPONSIBILITY TO BE ADDED IN THE FUTURE COURSE OF TIME)

Pay: ₹20,000.93 - ₹25,000.31 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 CRM Head (India)
🏢 Skoda
📍 India