- Handle inbound phone and chat interactions confidently and collaboratively
- Understand customer needs quickly uncover sales opportunities and guide customers through the next best action
- Close sales by explaining Microsoft hardware and software benefits clarifying objections and building trusted advisor credibility
- Schedule follow ups based on purchase intent and agree explicit next steps with customers
- Capture Voice of Customer and Voice of Business feedback for continuous improvement
📌 Technical Process Specialist (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad
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