Job Description

Role: Store Manager

Reporting To: Zonal Own Retail Manager

Job Level: Executive

Key Deliverables

Store Operations & Audit / Compliance:

- Adherence of Store Operations in line with pre-defined SOPs

- Ensure that the look and feel of the store is as per guidelines/standards

- Track effective Cash handling; prevent shoplifting / ensure safety and security

- Visual merchandising as per plan / guidelines

- Inventory and stock management to prevent stock-outs or excess Inventory

- KPI reporting as per guidelines and on-time

Strategic Roll outs:

- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)

- Manage closure of current store during refit & conversion

Profitability:

- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell





- To ensure required MIS & tracking at CRO levels

- Manage Store expenses are as per plan

- Provide suggestions /feedback to improve store productivity

People Development / Team Management:

- To ensure daily roistering & briefing to outsourced store staff

- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

- Ensure motivation & development of outsourced store staff

Customer Experience:

- Ensure adherence to CE guidelines

- Manage staff allocation based on demand at point in time

- Personally step in to handle demanding customers

Job Snapshot

Updated Date

11-09-2026

Job ID

Job_522

Function

DTC

Location

Chennai, Tamil Nadu, India ..+ 5

Experience

2 - 6 Years

Employee Type

Employee

Salary Range

INR 3 - 5 (Annual)

📌 Store Manager (Tamil Nadu)
🏢 Airtel India
📍 Tamil Nadu