Technology Operations Analyst – IT Help Desk / International Technical Support? Location: Hyderabad? Experience: 6 Months+ / 1+ Year⚡ Immediate Joiners Preferred? Employment: Contract-to-Hire | Artech Payroll? Shift: Rotational Shifts, including Night Shifts? Cab Facility AvailableAbout the RoleWe are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.Mandatory RequirementInternational Voice Technical Support experience is MANDATORY.Candidates should have experience handling international technical support calls and must have excellent English communication skills.Key SkillsInternational Technical Voice SupportIT Help Desk / Service Desk / Desktop SupportWindows troubleshootingActive DirectoryServiceNow / IT ticketing toolsHardware & software troubleshootingBasic network troubleshootingVPN, DNS, DHCPRemote Desktop / Remote SupportOutlook troubleshootingBitLocker basicsWindows Event LogsPrinter and peripheral troubleshootingBasic ITIL / ITSM knowledgeExcellent verbal and written English communicationWhat You Will DoHandle inbound international technical support callsTroubleshoot user issues related to hardware, software and networkingDiagnose and resolve Windows and application-related issuesSupport Active Directory-related user issues such as account/password problemsTroubleshoot Outlook and connectivity issuesHandle VPN, DNS and DHCP-related basic troubleshootingProvide remote technical assistance to end usersLog,
update and track incidents/requests in ServiceNowFollow troubleshooting procedures and SLA requirementsEscalate issues to appropriate L2/L3 teams when requiredMaintain proper ticket documentation and provide regular updates to usersCandidate ProfileWe are looking for candidates who have:✔ 6 Months+ / 1+ Year relevant technical support experience✔ International Voice Technical Support experience✔ Strong IT troubleshooting knowledge✔ Excellent English communication✔ Customer-handling skills✔ Willingness to work rotational/night shifts✔ Willingness to work from Bangalore or Hyderabad✔ Immediate joining / short notice preferred❌ Please DO NOT Apply If:You are a fresherYour experience is only domestic voice supportYou have only BPO/customer service experience without technical supportYou do not have International Voice Technical Support experienceYou are not comfortable with rotational/night shiftsYour communication skills are not suitable for international voice supportWhy Consider This Opportunity?Technology Operations / IT Support roleInternational technical support environmentContract-to-Hire opportunityArtech payrollCab facilityOpportunity to work in an enterprise technology workplace? To Apply: Send your updated resume to
[email protected] you're interested, please reply with the following details:Updated ResumeTotal ExperienceRelevant IT Help Desk/Desktop Support ExperienceCurrent CompanyCurrent CTCExpected CTCNotice PeriodCurrent LocationPreferred Location (Hyderabad/Bangalore)Are you comfortable with Rotational/Night Shifts? (Yes/No)IMPORTANT: Please apply ONLY if you match ALL mandatory criteria, especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location.? Not looking for a change? Relevant referrals matching ALL criteria are welcome.
📌 Information Technology Technical Support (Hyderabad)
🏢 Artech
📍 Hyderabad