About the Role

The Operations Manager will oversee the overall management and performance of assigned hostel and co-living properties. This role demands strong leadership, operational expertise, cost control capabilities, and a guest-first mindset to ensure smooth day-to-day operations and an exceptional resident experience.

Key Responsibilities

Overall Property Operations

- Manage end-to-end operations across assigned properties.
- Ensure seamless coordination between front office, housekeeping, kitchen, maintenance, and support teams.
- Establish and monitor daily operational routines.
- Proactively identify and resolve operational bottlenecks.

Guest Experience & Satisfaction

- Drive exceptional guest and resident experiences.
- Monitor guest feedback, complaints, surveys, and online reviews.
- Handle escalations and implement corrective actions.
- Develop systems and processes to reduce recurring complaints.
- Improve guest retention and satisfaction levels.

Team Management

- Recruit, train, mentor, and supervise property-level staff.
- Set Key Performance Indicators (KPIs) and performance expectations for teams.
- Monitor attendance, productivity, and discipline.
- Conduct regular performance reviews and coaching sessions.
- Build a high-performance and accountable work culture.

Quality & Service Standards

- Ensure consistency in cleanliness, hygiene, food quality, and service delivery.
- Conduct regular audits and surprise inspections.
- Implement and maintain Standard Operating Procedures (SOPs) across all properties.
- Drive continuous improvement initiatives.

Inventory & Supply Chain Management

- Oversee procurement and inventory management.
- Monitor stock levels of groceries,



housekeeping materials, linen, and operational supplies.
- Forecast demand accurately to prevent shortages or excess inventory.
- Control wastage and optimize inventory costs.

Cost Control & Budget Management

- Monitor operational expenses, including food costs, manpower costs, and utilities.
- Prepare and manage operational budgets.
- Identify cost-saving opportunities without impacting service quality.
- Ensure profitability targets are achieved.

Safety & Compliance

- Ensure compliance with local laws, statutory regulations, and company policies.
- Maintain fire safety, health, and hygiene standards.
- Conduct regular safety audits and emergency drills.
- Maintain all required compliance documentation.

Qualifications

- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality, co-living, hostel operations, hotels, or property management.
- Proven experience managing multiple teams and properties.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Strong understanding of budgeting, inventory control, and operational KPIs.
- Ability to thrive in a quick-paced, dynamic environment.

What Success Looks Like

- Smooth day-to-day operations across all assigned properties.
- High guest satisfaction and retention rates.
- Reduced complaint recurrence and escalation levels.
- Strong employee productivity and low attrition.
- Consistent quality standards across properties.
- Controlled operational costs and improved profitability.
- Zero major compliance violations or safety incidents.

📌 Operations Manager - Hostel & Co-living Properties (Maharashtra)
🏢 Grad Axis
📍 Maharashtra