Company

Woollen House

Location

Shukrawar Peth, Pune

Job Type

Full-time, In-Office

Reporting To

Founder / Manager

About Woollen House

Woollen House is an e-commerce brand specializing in yarn, knitting, crochet, and related creative supplies. We are dedicated to building a streamlined, reliable, and well-organized online business that ensures customers receive the correct products, impeccably packed and delivered on time.

Role Summary

We are seeking an E-commerce Operations & Systems Executive to oversee the end-to-end e-commerce operations for Woollen House. This role involves managing daily orders, dispatches, returns, product listings, and basic inventory coordination. Additionally, the executive will contribute to creating Standard Operating Procedures (SOPs), training checklists, and audit checklists for Woollen House and other group businesses.

This is more than just a packing or dispatch role; we require an individual who can work efficiently, minimize errors, utilize computer systems effectively, document processes clearly, and actively contribute to system improvements.

Key Responsibilities

1. E-commerce Order Operations

- Accurately process daily online orders within specified timelines.
- Efficiently pick, verify, pack, and dispatch orders with meticulous care.
- Ensure exact matching of yarn colors, quantities, variants, and SKUs.
- Generate necessary invoices, shipping labels, and tracking information.
- Liaise with courier and shipping partners as required.
- Maintain high packing standards to minimize damage and incorrect dispatches.

- Returns, Exchanges, and Order Issue Resolution

- Manage customer returns and exchanges according to company procedures.
- Inspect returned products to determine restock eligibility.
- Analyze return reasons and address recurring issues.
- Coordinate with the team to resolve issues related to wrong items, damaged goods,



missing items, or delivery problems.

- Product Listings and Catalog Management

- Create and update product listings on Shopify and other relevant platforms.
- Maintain product information, including names, descriptions, prices, images, variants, and stock levels.
- Proofread listings for spelling errors, incorrect pricing, inaccurate images, or missing details.
- Ensure clean and accurate product data for yarn colors, weight, material, needle size, category, and other attributes.

- Inventory Coordination

- Track inventory levels used for online orders.
- Report low stock, stock discrepancies, and fast-moving items.
- Maintain organization within the dispatch and stock areas.
- Assist with basic stock counts as needed.

- SOP, Training, and Audit Support

- Develop clear SOPs for recurring tasks such as order dispatch, returns processing, product listing, packing, and inventory checks.
- Create daily, weekly, and monthly operational checklists.
- Develop straightforward training materials for new team members.
- Assist in preparing audit checklists for Woollen House, CIY, and Makist processes.
- Monitor task adherence to checklists and report any deviations.
- Identify recurring errors and propose practical solutions for improvement.

Required Skills
- Proficiency in computer applications, including Google Sheets, email, web browsing, and basic online tools.
- Ability to work with Shopify or acquire proficiency quickly.
- Exceptional attention to detail,



particularly concerning colors, variants, quantities, and pricing.
- Basic written English skills for documentation, listings, and checklists.
- A fast-paced, organized, and meticulous work style.
- Comfort and willingness to use AI tools for enhancing SOPs, checklists, and listing improvements.

Qualifications
- Minimum: 12th Grade Pass.
- Preferred: Graduate degree in any discipline.
- Must be comfortable using computers and online systems.

Experience
- 1 to 3 years of experience in e-commerce operations, dispatch, warehouse management, catalog management, product listings, or retail operations is preferred.
- Experience with platforms such as Shopify, Shiprocket, Amazon, or Flipkart is a significant advantage.
- Freshers with exceptional sharpness, discipline, computer proficiency, and a fast learning ability may be considered.

Success Measures
- Same-day dispatch for eligible orders.
- Minimization of packing and dispatch errors.
- Timely and accurate updates to product listings.
- Prompt and correct closure of returns and exchanges.
- Daily reporting of stock issues.
- Regular creation of effective SOPs, checklists, and audit sheets.

Ideal Candidate Profile

The ideal candidate is practical, disciplined, detail-oriented, and comfortable performing both hands-on operational tasks and documentation. This individual should be adept at carefully packing orders, accurately updating listings, adhering to checklists, and contributing to the development of improved systems as the business expands.

How to Apply

Interested candidates are invited to share their resume along with a brief message detailing their e-commerce/dispatch/listing experience, current location, expected salary, and earliest possible joining date.

Note: This is an in-office position located at Shukrawar Peth, Pune.

📌 E-commerce Operations & Systems Executive (Maharashtra)
🏢 CIY
📍 Maharashtra