We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience. **Key Responsibilities** + **Periodic Refresh Management:** Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews. + **Complex Case Management:** Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases. + **Team Mentorship and Training:** Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team. + **Process Improvement:** Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process. + **Client Management:** Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations. + **Quality Assurance and Escalation Management:** Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency. + **Support Team Leadership:** Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.



**Qualifications and Skills** + **Experience:** Proven experience in a senior KYC/AML role, with a robust focus on the EMEA region. + **KYC/AML Knowledge:** In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions. + **Communication:** Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders. + **Analytical Skills:** Strong analytical and problem-solving skills with the ability to work on complex KYC cases. + **Leadership and Training:** Demonstrated ability to train and mentor junior team members. + **Client Focus:** A strong commitment to delivering excellent client service and managing client relationships effectively. + **Teamwork:** Ability to work collaboratively in a team environment and support team objectives. + **Proactive Attitude:** A proactive approach to identifying and resolving issues, with a focus on continuous improvement. + **Education:** A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus. **Preferred Qualifications** + **Certifications:** Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred. + **Language Skills:** Proficiency in a foreign language relevant to the EMEA region is a significant advantage. + **Technical Skills:** Familiarity with AI tools and their application in enhancing KYC processes is a plus.



+ **Education:** A bachelor's degree in Finance, Business, or a related field. ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 KYC Senior Analyst - Markets- (Mumbai)
🏢 Citigroup
📍 Mumbai