Tech Mahindra Ltd Pune Hiring for International Inbound Voice

Interview Location: Tech Mahindra Hinjewadi Phase 3

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Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)

Role & responsibilities:

- Resolving billing issues using query solving techniques and providing transparent and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

Required profile:

- Min 12 month of international Voice experience
- Min 10 + 2 ( Undergraduate ) is mandatory
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges,



Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
- Ensure Timely & Professional Responses to all Queries.

Perks and Benefits:

Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth

Skills: recurring billing , Inbound Customer Service, Customer Support, International Customer Support, International Voice Process, Customer Service

Experience: 1.00-4.00 Years

📌 WALK IN DRIVE ALERT|| Tech Mahindra Ltd Pune Hiring for International Inbound Voice
🏢 Tech Mahindra
📍 Pune