Key Responsibilities: • Act as the first point of contact for users facing technical issues. • Monitor, log, and manage tickets • Provide basic troubleshooting for software, applications, and system-related issues. • Follow standard operating procedures (SOPs) for issue resolution and escalation. • Escalate unresolved issues to L2/L3 support teams as needed. • Collaborate with internal teams to improve support processes and user experience. • Maintain detailed documentation of issues, troubleshooting steps, and solutions. • Assist with basic system administration tasks such as user account management and access provisioning. Participate in training sessions and knowledge-sharing initiatives. Task to perform Account Lockout Active Directory User Group Request Adobe Systems Adobe XD CC for Enterprise Anaconda, Inc.



Anaconda Business Application access Authentication Issue Beyond Compare 4 Standard Contractor Extension Data share access Data storage Display Docker Business Email Distribution List Request Enterprise DevOps Platform Tools Request FIN - Purchasing Finance & HR Access Management Requests GitHub JetBrains Microsoft Power Automate Premium Network access New Software Catalog Item Request Okta Operations Request Oracle ERP Oracle FCCS Other PC Accessories Privileged Access Request Share / Folder Permissions Request Shared Mailbox and Calendar Request Visual Studio Skilled Subscription with GitHub Enterprise WinZip support

📌 Support Engineer (Hyderabad)
🏢 TekPioneers - A TekGence
📍 Hyderabad