Job Description

- Key missions of the position:
- Planning and Implementation of all the retrofits/maintenance & overhauling of products at Customer site
- Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .
- Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
- Improve Customer response time
- Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:

- Deliver warranty services from delivery of the product to the end of warranty period
- Support during the commissioning of the Product/System on train and Locomotive
- Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
- Provide support to Engineering & Quality team for effective problem solving
- Ensure availability and use of special tools for Warranty & Customer support

- Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul




- Ensure feedback of field experience at all stages to improve reliability of the products
- Challenge Customer’s claim and establish authenticity of customer warranty claim
- Responsible of EHS (Environment, Health and Safety) organization & deployment
- Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
- Periodic reporting of the open points of Customer and follow ups till the action is closed.

Education: B.Tech/Diploma - Electrical or Mechanical

Professional Experience - 5 to 8 years as Service Engineer

Key Competences :

- Should have very good communication skill in English and Hindi/Regional language
- Strong analytical skills ,Adaptable attitude to work in changing environment , Presentation skills ,
- Should have good technical understanding of electrical and pneumatic circuits. Relevant rolling stock experience is preferable
- IT literate and fully conversant with all Microsoft office applications
- Ready to travel frequently , Customer oriented

Languages : English , Hindi, Regional language

📌 Field Service Engineer - Kanpur (Hosur)
🏢 Wabtec
📍 Hosur