Job Description

- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities

- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Maintain a record of all clients and their profile.
- Organize regular visits in accordance to a predetermined plan.
- Prepare a monthly schedule to record all sales and other related activities for the preceding month.
- Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
- Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
- Handle additional responsibilities as & when delegated by the Management.

📌 Sales Coordinator (Khopoli)
🏢 AccorHotel
📍 Khopoli