We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications. Core Skills & Experience Authentication & Authorization Support

• Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML

• Experience supporting Auth0 or similar IAM platforms in production environments Troubleshooting & Incident Management

• Proven ability to diagnose and resolve authentication and authorization issues

• Experience analyzing logs, SAML assertions, OAuth tokens, and API failures

• Familiarity with ticketing systems and SLA-driven support environments IAM / CIAM Operations

• Hands-on experience managing IAM/CIAM platforms

• Support for user lifecycle management (provisioning, deprovisioning, access changes)

• Understanding of RBAC and ABAC implementation and support Cloud IAM Support

• Experience supporting IAM services in AWS, Azure, or GCP

• Ability to troubleshoot identity-related issues in cloud environments API & Integration Support

• Experience supporting IAM integrations with REST APIs

• Understanding of tokens, JSON, and API authentication flows Basic Development Knowledge

• Working knowledge of Java or .NET (for troubleshooting integrations)

• Ability to review logs and debug IAM-related application issues Security & Compliance

• Awareness of IAM security best practices





• Understanding of access governance and compliance requirements Key Responsibilities

• Provide L2/L3 support for IAM platforms, ensuring high availability and performance • Troubleshoot authentication, authorization, and SSO issues across applications

• Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications

• Manage user lifecycle activities, including provisioning and access updates

• Monitor IAM systems, respond to incidents, and meet SLA targets

• Work with application teams to resolve IAM-related issues

• Perform root cause analysis and implement preventive fixes

• Maintain documentation and runbooks for support processes

• Assist in audits, compliance checks, and access reviews Good-to-Have Skills

• Experience with federation tools (ADFS, Ping Identity, ForgeRock)

• Exposure to Privileged Access Management (PAM) support

• Familiarity with Zero Trust concepts

• Experience with DevSecOps or production support models. Preferred Qualifications

• Bachelor’s degree in computer science, Cybersecurity, or related field Certifications (Preferred): • Auth0 Developer

• Microsoft Identity & Access Administrator

• AWS Security Specialist Key Attributes

• Solid problem-solving and diagnostic skills

• Ability to operate in a 24/7 or shift-based support model (if required)

• High sense of ownership and accountability

• Clear communication and coordination skills across teams

Skills:- AWS IAM, API, RESTful APIs and .NET

📌 IAM Support Engineer (Hyderabad)
🏢 Majoris Technologies
📍 Hyderabad