Developer 1 is a mid-level ServiceNow engineer specializing in IT Service Management (ITSM) and/or Configuration Management (CSDM/CMDB) or Release & Change (RC). This role is responsible for full-cycle feature development within assigned sprints — from design through to deployment support and hypercare — while upholding the team's code quality standards.

DEVELOPMENT & DELIVERY

• Design, build, and unit-test ServiceNow solutions aligned to BA-approved requirements and the Demand Architect's solution brief

• Provide accurate story-point and effort estimates during sprint planning and formal estimation gates

• Participate in peer code reviews — apply and enforce team coding standards, naming conventions, and script design patterns

• Investigate, triage, and resolve defects raised by QA within agreed SLAs; document root cause for recurring issue patterns

• Maintain technical documentation — solution notes, deployment guides, update set records, and config change logs

RISK, QUALITY & GOVERNANCE

• Flag technical risk, scope creep,



or architectural misalignment to the Lead Developer or Scrum Master immediately upon identification

• Support the Release Manager on deployment packaging, update set sequencing, and setting readiness checks

• Monitor application health through the hypercare period post-release; own defect triage and hot-fix coordination

• Contribute to the technical debt backlog — identify, document, and prioritize legacy risk items

COLLABORATION & GROWTH

• Attend BA requirement walkthroughs — raise technical questions and feasibility concerns before development begins

• Work with the Demand Architect to implement approved solution patterns and reusable components

• Mentor junior developers through code pairing, structured review feedback, and knowledge-sharing sessions

5+ years ServiceNow development; demonstrable ITSM or CMDB/CSDM project delivery

• Server-side scripting: Business Rules, Script Includes, Scheduled Jobs

• Client-side scrip

📌 ServiceNow developer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru