Realize your potential by joining the leading performance-driven advertising company

As a Team Lead for the Level 2 Advertiser Support team, you will be a driving force behind our Level 2 Advertiser Support team — leading, coaching, and developing a group of technical support engineers to deliver best-in-class support to our advertisers. You will balance people leadership with hands-on technical guidance, helping your team investigate and resolve complex technical issues, and providing consultation when a case needs an expert eye.

You will act as the critical bridge between Level 1 and Level 3, coordinating with Product, Level 3 and R&D; on technical issues and incidents. You will own and drive our AI initiatives and shift-left strategy, continuously raising the technical capabilities and knowledge of your team. You will also stay closely aligned with new product changes and shifts in the industry — and make sure your team is too.

To thrive in this role, you'll need:
- 5+ years of experience in a leadership role, managing, coaching, and developing a team.




- Hands-on Performance Management experience.
- Relevant experience in technical support, with a strong track record of solving complex, technical issues.
- Experience in auditing and quality assurance (QA).
- Advanced knowledge of SQL, APIs, Kibana, and Grafana.
- Proven ability to mentor and consult engineers through complex technical investigations, and to raise the technical bar of a team.
- Robust troubleshooting and analytical skills, with a structured approach to diagnosing issues and incidents.
- Excellent written and verbal communication skills in English — for technical consultations, training material, and cross-functional coordination.
- Ability to build and maintain strong working relationships with Product, R&D;, and other cross-functional teams.
- Experience working with Global Stakeholders.
- A proactive, improvement-driven mindset — comfortable driving initiatives such as shift-left and AI adoptio

📌 Advertisers 2nd level support team leader (Gurugram)
🏢 Taboola
📍 Gurugram