We are seeking a skilled and creative Customer Journey Analytics (CJA) Engineer to join

our team. The CJA Engineer will play a critical role in designing, implementing, and maintaining

analytics solutions using Adobe Customer Journey Analytics (CJA) and other relevant tools. The

ideal candidate will have strong experience in data analytics, integration, and visualization, with

a focus on delivering actionable insights to improve customer journeys and business outcomes.

Key Responsibilities

● CJA Implementation and Maintenance:

○ Configure and manage Adobe Customer Journey Analytics (CJA) for tracking

and analyzing customer interactions across various channels.

○ Design and implement data views, calculated metrics, and dimensions in CJA.

● Data Integration and Transformation:

○ Collaborate with data teams to ingest and prepare data for use in CJA, ensuring

accuracy and compliance.

○ Integrate online and offline data sources to create unified, actionable insights.

● Visualization and Reporting:

○ Develop dashboards and reports to visualize customer journeys and key





performance metrics.

○ Provide actionable insights to business stakeholders to enhance customer

experiences and improve ROI.

● Cross-Functional Collaboration:

○ Partner with marketing, product, and IT teams to align analytics solutions with

business goals.

○ Support the creation of A/B tests and other analytics experiments to optimize

customer journeys.

● Tool Expertise and Adoption:

○ Stay updated on new features and capabilities in Adobe CJA and related Adobe

Experience Platform (AEP) tools.

○ Train and support internal teams on using CJA effectively.

● Governance and Compliance:

○ Ensure data governance, security, and compliance standards are met in all

analytics activities.

Qualifications

Required Skills and Experience

● Bachelor's degree in Computer Science, Data Analytics, Marketing, or related field.

● 3+ years of experience in analytics or data engineering roles,

📌 CJA consultant (Bengaluru)
🏢 Trigent Software
📍 Bengaluru