The ServiceNow Service Catalog Creator & Maintainer is responsible for de-signing,

building, standardizing, and continuously maintaining service cata-log items on the

ServiceNow platform. The role ensures a consistent, user-friendly request experience

while aligning catalog items with platform standards, governance, and business needs.

Key Responsibilities

3.1.13 Catalog Design & Creation

• Design and build service catalog items, record producers, and order guides

• Create and maintain variables, variable sets, UI policies, and client scripts

• Ensure catalog items follow UX, naming, and platform standards

• Collaborate with business and module teams to translate require-ments into

catalog items

3.1.14 Catalog Maintenance & Optimization

• Maintain the full lifecycle of catalog items (create, update, retire)

• Regularly review catalog items for redundancy, usability, and compli-ance

• Optimize catalog items for performance, reusability, and scalability

• Ensure catalog items remain aligned with evolving business pro-cesses

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3.1.15 Governance & Standardization

• Enforce catalog governance, approvals, and documentation standards

• Ensure catalog items comply with security, access control, and audit

requirements

• Maintain consistency across ITSM, HRSD, CSM, and custom catalogs

• Support platform-wide standardization initiatives

3.1.16 Integration & Automation

• Integrate catalog items with workflows, flows, and backend processes

• Enable automation to reduce manual fulfillment effort

• Work closely with developers and workflow designers to ensure seamless

fulfillment

3.1.17 Stakeholder Collaboration & Support

• Act as the primary point of contact for catalog-related queries

• Support UAT and production issue resolution related to catalog items

• Train requesters and fulfillment teams on catalog usage and changes

Required Ski

📌 Servicenow Catalogue Creation/Maintenance (Bengaluru)
🏢 Trigent Software
📍 Bengaluru