Remote: Hybrid

Manager – Learning Architect (Instructional Design Lead)Location: IndiaDepartment: Talent Transformation / Learning ArchitectureReports to: Head of Learning ArchitectureRole OverviewWe are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.The ideal candidate will bring both strategic leadership and hands-on design experience, with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style.Key Responsibilities1. Learning Design & StrategyLead the design, development, and deployment of end-to-end learning solutions across multiple global accountsApply adult learning principles to create engaging, outcomes-driven programsPartner with stakeholders to align learning strategies with business goals and performance outcomesEnsure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)2. Team Leadership & Capability BuildingManage, mentor, and develop a team of instructional designersEstablish design standards, governance, and quality assurance frameworksDrive capability-building initiatives to strengthen ID competencies and innovation mindsetFoster a culture of collaboration, creativity, and continuous improvement3.



Project & Stakeholder ManagementLead multiple concurrent learning projects with strong governance on timelines, scope, and qualityCollaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographiesManage stakeholder expectations and communicate progress effectivelyEnsure efficient resource planning and workflow management4. Content Development & Technical WritingDevelop high-quality learning content adhering to Chicago Manual of Style standardsEnsure clarity, consistency, and professionalism across all training materialsReview and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments5. Digital Learning & InnovationChampion modern learning solutions, including:E-learning (Articulate, Captivate, etc.)AI-based authoring toolsVR/AR learning experiencesGamified learning solutionsDigital simulations & scenario-based learningEvaluate and implement recent tools, technologies, and frameworksDrive experimentation and innovation in learner experience design6. Measurement & Continuous ImprovementDefine and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)Continuously enhance learning programs based on feedback, analytics, and business impactEstablish KPIs for learning quality, engagement,



and performance outcomesQualifications & ExperienceExperience8–12+ years in instructional design or learning experience design3–5+ years in a leadership or managerial roleExperience in BPO, shared services, or global operations environment preferredCore Skills & CompetenciesInstructional Design ExpertiseDeep knowledge of:Adult Learning TheoryLearning Experience Design (LxD)Curriculum architectureStrong portfolio demonstrating diverse learning solutionsTechnical & Digital SkillsProficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)Exposure to AI-enabled learning tools and automation platformsExperience designing immersive learning (VR/AR), gamification, and simulationsProject ManagementStrong planning, prioritization, and execution skillsExperience managing large-scale, multi-geography projectsFamiliarity with Agile or hybrid project management approaches is a plusCommunication & WritingExcellent verbal and written communication skillsAdvanced technical writing capability aligned with Chicago Manual of StyleAbility to translate complex concepts into learner-friendly formatsLeadership & Stakeholder InfluenceStrong people management and coaching skillsAbility to influence senior stakeholders and drive alignmentHigh adaptability in a fast-paced, evolving environmentWhat Success Looks Like in This RoleDelivery of high-impact, scalable learning programs across global operationsStrong team performance, engagement, and capability growthAdoption of innovative learning technologies and modalitiesMeasurable improvements in learner performance and business outcomesPreferred AttributesExperience in global/matrix organizationsExposure to digital transformation initiativesPassion for innovation in learning and emerging technologies

📌 Instructional Design Manager (India)
🏢 Atain
📍 India