Customer Service Officer (Sangrur)

Customer Service Officer (Sangrur)

12 Sep
|
equitas small finance bank
|
Sangrur

12 Sep

equitas small finance bank

Sangrur

Home

Key Result Area

Weightage 100 %

SNO.OBJECTIVEWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure

1Sales Objectives10%Actual Disbursement Vs ObjectivesAs per annexure 1

2Repayment efficiency in X bucket so as to reduce the OD in the branch30%X Bucket EfficiencyAs per annexure 2

3Receipting (management of RO/RE field collections)20%FRO Audit ReportAs per annexure 3

4Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.20%FRO Audit ReportAs per annexure 3

5Welcome call report - customer contact number10%Welcome Call ReportAs per Annexure 4

6Self Development10%Training mandays for selfAs per annexure 5

Annexure - 1

Scoring method5
(Outstanding)4
(Excellent)3
(Very Positive)2
(Good)1
(Adequate)

Actual Disbursement Vs Objectives>110%101 - 110%91 - 100%80 - 90%97%95.1 - 97.0%94.1 - 95.0%92.1 - 94.0%95%91 - 95%81-90%71-80%=32.5-2.992-2.491-1.99

📌 Customer Service Officer (Sangrur)
🏢 equitas small finance bank
📍 Sangrur

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