Job Description

Purpose of the Role
To ensure the smooth flow of production within the department by maintaining high-quality standards and achieving On-Time In-Full (OTIF) delivery. The role focuses on continuous improvement, adherence to customer requirements, and achieving first-time acceptance in jewelry production processes.
Key Responsibilities & Accountabilities
- Adherence to Customer Requirements:
Understand and implement customer quality standards in all production processes and finished products.
- Customer Satisfaction:
Continuously improve product quality, respond promptly to internal customer queries and issues, and take corrective actions as needed.
- Training & Development:
Conduct training sessions for associates and supervisors on updated quality standards and inspection techniques.
- Continual Improvement (Kaizen):
Participate and take ownership in Kaizen and continuous improvement initiatives to enhance process efficiency and product quality.
- First Time Acceptance (FTA) & Productivity:




Meet or exceed FTA and productivity targets by ensuring quality at every production stage.
- Health & Safety:
Maintain a secure working environment by adhering to safety standards and ensuring compliance with company policies.
- Calibration of Measurement Tools:
Ensure all measuring and testing instruments are calibrated as per schedule and maintain calibration records.
- Data Maintenance & Analysis:
Record production defects, perform root cause analysis, and implement effective corrective and preventive actions.

Key Performance Indicators (KPIs)
- Achievement of target FTA and productivity levels.
- Reduction in defects and rework percentage.
- Timely dispatch of quality-approved jewelry pieces.
- Timely completion of quality training and calibration schedules.
- Proactive identification and resolution of production issues.

Competencies
- Strong understanding of jewelry quality parameters across different markets and customer preferences.
- In-depth knowledge o

📌 Executive - Quality Control (Mumbai)
🏢 Kama
📍 Mumbai