Job Description – Network Lead (Global Command Center)
Position
Network Lead – Global Command Center (GCC)
Experience
13+ Years
Location
Chennai / Bangalore / Client Locations (as applicable)
Employment Type
Full Time
Job Summary
We are seeking a highly experienced and technically strong Network Lead to manage enterprise network operations within the Global Command Center (GCC). The ideal candidate should possess deep hands-on expertise in network infrastructure, routing, switching, firewalls, firmware upgrades, OS patching, security compliance, incident management, and operational governance across multi-customer environments.
The candidate will be responsible for leading network operations, handling critical incidents and escalations, driving infrastructure stability, ensuring security compliance, and coordinating with cross-functional teams for seamless execution of network changes and maintenance activities.
Key Responsibilities
- Lead and manage Network Operations within the Global Command Center setting.




- Monitor and support enterprise network infrastructure across multiple customer environments.
- Handle critical incidents, major outages, escalations, and ensure timely resolution within SLA timelines.
- Perform advanced troubleshooting for LAN, WAN, SD-WAN, VPN, Wireless, Internet, and Data Center network issues.
- Perform firmware upgrades, OS patching, and lifecycle management for routers, switches, firewalls, and network security devices.
- Manage configuration updates, backups, validation, and standardization across network infrastructure.
- Conduct pre-upgrade and post-upgrade validation activities to ensure network stability and minimal downtime.
- Perform L3 triage and troubleshooting for network-related incidents, patch failures, vulnerability findings, and performance issues.
- Ensure security compliance by addressing vulnerabilities and implementing remediation recommendations.
- Manage and support network security technologies including Firewa

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