Location: Hyderabad

Experience: 8+ years

Top 3 skills: Program Coordination: 8+ years in ops, program/project management, or research / design ops roles

Process & Systems Building: 5+ years building and managing operational processes in creative orgs / muti-team setting

Executive & Stakeholder Communication: 5+ years creating senior‑stakeholder communications and facilitating workshops/even

NP: Immediate to 10 days

Overview

The role focuses on operational and communication excellence, supporting impactful research outcomes, fostering deeper customer and executive engagement, and ensuring efficient collaboration within the team.

You will support and scale UXR by coordinating complex research programs, building durable operational infrastructure, facilitating executive‑level workshops, and ensuring that insights are not only generated but adopted, discoverable, and actionable across the organization.

Responsibilities

Systems Building & Operational Excellence

Identify,



architect and maintain solutions in end‑to‑end research lifecycle such as scalable participant recruitment and scheduling workflows.

Author, maintain, and enforce Standard Operating Procedures (SOPs) and playbooks that professionalize the research practice and ensure consistency across different product groups and stakeholders.

Creative Communication & Stakeholder Enablement

Create cross‑functional communication materials, including newsletters and executive‑ready updates that highlight UXR activities, insights, and ongoing programs to ensure visibility and alignment.

Facilitate consistent internal communication by sharing research outcomes, operational updates, and progress across the UXR team, enabling transparency and collaboration.

Research Operations, Scheduling & Program Support

Coordinate user panels and research sessions across platforms, including complex, non‑standard, or high‑stakes research engagements.

Manage scheduling of sessions at scale, proactively identifying depe

📌 Program Manager (Hyderabad)
🏢 Trigent Software
📍 Hyderabad