Key Responsibilities
- Solution Design & Development
- Configure and customize ServiceNow TSM and OMT modules.
- Build telecom order flows, product catalogs, and service models.
- Develop workflows, client/server scripts, and integrations (REST/SOAP).
- Ensure scalability, performance, and compliance with ServiceNow best practices.
- Implementation & Delivery
- Lead full lifecycle implementations of TSM & OMT.
- Translate business requirements into technical solutions.
- Manage incident, problem, and change management processes.
- Provide ongoing support, troubleshooting, and optimization.
- Collaboration & Leadership
- Partner with architects, analysts, and business stakeholders.
- Mentor junior developers and guide agile sprint delivery.




- Document technical designs and maintain system configurations.

Required Skills & Experience
- Experience: in ServiceNow development, with at least 3+ years in TSM & OMT modules.
- Technical Skills:
- Strong knowledge of ServiceNow ITSM, TSM, and OMT.
- Proficiency in JavaScript, Glide scripting, Flow Designer, and APIs.
- Hands-on experience with telecom order orchestration and product catalog workflows.
- Domain Knowledge: Telecommunications processes, order management, and service delivery models.
- Soft Skills: Robust communication, analytical thinking, and leadership abilities.

Certification: CSA and CAD.

📌 Servicenow Developer (India)
🏢 Trigent Software
📍 India