Client: CGI

Skill: ServiceNow Platform Support Engineer

Location: Bangalore

exp: 3 to 7 Years

Budget: 15.00 LPA

JD

Role Summary

The ServiceNow Platform Support Contractor provides operational and technical

support for the ServiceNow platform, ensuring platform stability, performance, and

adherence to governance standards. This role focuses on incident resolution, request

fulfillment, minor enhancements, and day-to-day platform maintenance across multiple

modules.

Key Responsibilities

Platform health monitoring and stability support

System administration and configuration support

User access management and role troubleshooting

Performance monitoring and issue triage

Platform housekeeping and technical debt reduction

Support for platform standards, guardrails, and best practices

CBS resources will support planned and ad-hoc platform upgrades, including:





Family upgrades and patching (as per Client roadmap)

Upgrade impact analysis and test planning support

Execution support for upgrades in lower environments

Regression testing and issue remediation

Post-upgrade validation and defect fixing

Documentation of upgrade outcomes and known issues

Required Skills & Experience

3.1.20 Technical Skills

• Hands-on experience supporting ServiceNow platform (L2/L3)

• Solid knowledge of ServiceNow administration and configuration

• Experience with ITSM modules (Incident, Request, Change, Problem)

• Understanding of ServiceNow scripting fundamentals (JavaScript)

• Familiarity with Flow Designer, workflows, and integrations

📌 ServiceNow Platform Support Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru