Description
Your Opportunity
Are you ready to start each day feeling energized, motivated by meaningful work, and excited to help others succeed? Are you looking for an chance to collaborate with talented and creative colleagues, make a real impact across the organization, gain valuable experience, and grow your career? Meet Stantec. Ranked as one of the most sustainable companies in the world, we work with genuinely great people—and we want you to build your future here.
We are seeking a Customer Experience (CX) Program Analyst to join our Client Experience team. This role will help advance and scale our CX program across the organization by supporting Voice of Customer initiatives, developing scalable processes and tools, facilitating stakeholder engagement, and helping embed customer-centric practices throughout the business.
This role is ideal for a customer experience professional who enjoys translating customer insights into action, driving cross-functional collaboration, and helping mature organizational capabilities in a complex professional services environment.
Responsibilities
- Help establish and maintain scalable CX processes, standards, tools, and best practices.
- Support the development of CX frameworks, playbooks, methodologies, and tools that enable consistency and continuous improvement.
- Partner with leaders and teams across the business to promote customer-centric behaviors and continuous improvement.
- Analyze customer feedback and identify trends, opportunities, and areas for improvement.
- Support the preparation and coordination of workshops, discussions, and action planning activities that help teams respond to customer insights.
- Support Voice of Customer programs, customer listening initiatives, and client feedback processes including:
- Document and continually improve CX processes, operating procedures, and program resources.
- Identify opportunities to streamline how client feedback is collected, shared, acted upon, and trac
📌 Customer Experience Analyst (Pune)
🏢 Stantec
📍 Pune