Job Description – Director, AI Delivery

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About Firstsource:
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Summary
We are seeking a commercially astute and technically exceptional Associate Director to bridge client relationships and world-class AI & Cloud engineering delivery.



You will be the primary interface between strategic clients and our engineering teams – winning recent mandates, co-designing solutions, and owning end-to-end delivery from ideation to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with modern agentic development tooling.

Key Responsibilities
Solution Architecture & Solutioning
- Translate ambiguous client needs into structured, costed, and deliverable technical roadmaps.
- Architect end-to-end solutions: from ideation and PoC through to scalable production systems.
- Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
- Define reference architectures embedding Generative AI, LLMs, and agentic workflows.

Engineering Leadership & Delivery
- Lead multi-disciplinary teams of 10–20 engineers, leads, and architects across geographies.
- Establish and enforce del

📌 AI Delivery (Mumbai)
🏢 Firstsource
📍 Mumbai