Job DescriptionJaey | Mumbai | 0–2 years experience | Full-time
NAbout Jaey
nJaey is a size-inclusive power dressing brand for women - think of it like a Raymond but for women :)
NWe're a small, ambitious team building a brand our customers genuinely love.
NAs we grow, we're lookingfor someone to help us make sure our customers have an equally excellent experience.
NAbout the role
nYou'll be one of the people closest to our customers. You'll talk to them every day, help them make the right purchase, solve problems, understand their feedback and spot patterns that can help Jaey become better.
NYou'll work closely with the founders and get exposure to how a growing D2C brand actually works.
NWhat you'll do
nCustomer Experience
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- Handle customer conversations across WhatsApp, Instagram and email. N
- Help customers with products, sizing, orders, exchanges and returns. N
- Solve problems with empathy and ownership. N
- Make every customer interaction feel personal, not scripted. N

nCustomer Insights
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- Identify patternsin customer questions,



feedback, complaints and returns. N
- Share insights with theteam and suggest ways we can improve. N
- Help identify and fix recurring customer problems. N

nCommunity
n
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- Build stronger relationships with our customers. N
- Reach out to customers for feedback, reviews and stories. N
- Help create experiencesthat make customers want to come back. N

nWho we're looking for
NWe're looking for someonewho:
N
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- Enjoys talking topeople. N
- Communicates clearly and naturally (fluent in English - spoken as well as written) N
- Is empathetic, patient and solution-oriented. N
- Takes ownership insteadof passing problems around. N
- Is curious and notices patterns. N
- Can figure things out without needing everything spelled out. N
- Wants to learn how a consumer brand is built. N

nExperience: 0–2 years. Freshers with the right attitude are welcome.
NExperience in customer s

📌 Hiring: Customer Experience (Alibag)
🏢 Jaey
📍 Alibag