Shopify/Gorgias Customer Support Representative (Remote, India)

Every online store lives or dies by how it treats the person on the other end of the chat. At Talent Pop App, we're building our own customer support team — one that knows Shopify and Gorgias inside out and uses that knowledge to turn a straightforward question into a great customer experience.

We're hiring a Shopify/Gorgias Customer Support Representative to join our fully remote, full-time team — someone who wants real hands-on experience with tools that matter, working with a growing global brand.

The basics:

Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates

Fully remote, permanent — based in India. Open also to candidates from the Philippines, South Africa, and Jamaica

What You'll Do
Respond to customer inquiries through email, live chat, phone, and/or social media — promptly and professionally Assist customers with order questions, shipping updates, product information, and returns, using Shopify and Gorgias as your core tools Deliver consistent,



high-quality responses that reflect our service standards Identify what a customer actually needs and provide thoughtful, solutions-first support Escalate complex issues to the right internal team when needed What We're Looking For
Strong written and verbal English At least 1 year of remote or online customer service experience Hands-on familiarity with Shopify and Gorgias (or similar tools like Zendesk) — a strong advantage, and a skill we'll help you build further Sharp problem-solving skills and a customer-first mindset Reliable, detail-oriented, and comfortable managing multiple conversations at once Self-motivated and confident working independently in a remote setup Technical Requirements
A personally owned PC or laptop (borrowed equipment not accepted) Minimum 25 Mbps upload and download speed A dedicated, quiet workspace A backup internet connection (ISP backup required) Additional device spec

📌 Shopify/ Gorgias Customer Support Representative (Madhya Pradesh)
🏢 TalentPop App
📍 Madhya Pradesh