We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.
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Key Responsibilities
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- Make outbound collection ,
Dispute calls to customers regarding overdue invoices and outstanding balances.
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- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
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- Investigate and resolve payment delays, disputes, and deduction issues.
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- Maintain accurate documentation of all customer interactions in ERP/collection tools.
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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
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- Meet collection targets, DSO goals, and productivity metrics.
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- Escalate high-risk delinquent accounts as per defined procedures.
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- Provide excellent customer service while maintaining a qualified collection approach.
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- Ensure compliance with company policies and client-specific requirements.
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Required Skills
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- 2-8 years of experience in
📌 HCLTech is Hiring for OTC Collection, Dispute, Cash AppsProcess with SAP Tool Experience Chennai (Thoothukudi)
🏢 HCLTech
📍 Thoothukudi
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