Lead support activities across core ServiceNow ITSM modules including:

• Incident Management

• Problem Management

• Contemporary Change Management

• Service Request Management (Catalog & RITM)

• Knowledge Management

Configure, customize, and maintain ITSM modules based on business requirements and best practices.

Perform hands-on development and configuration activities including:

• Business Rules, Client Scripts

• UI Policies, UI Actions, Data Policies

• Access Control Lists (ACLs)

Design and manage service catalog components:

• Catalog Items, Record Producers, Variables

• Request workflows and lifecycle management

Develop and maintain automation using:

• Flow Designer workflows

• Approval flows, notifications, and orchestration

Manage data operations including:

• Data imports using Import Sets and Transform Maps

• Data validation and consistency checks

Design and implement end-to-end ITSM solutions aligned with business processes and ServiceNow best practices.

Act as a technical and functional escalation point and mentor junior team members

📌 Servicenow ITSM (India)
🏢 Trigent Software
📍 India