Job Title
Assistant Facility Manager - Soft ServicesJob Description Summary
To manage and ensure effective day-to-day delivery of soft facility services, maintaining high standards of cleanliness, hygiene, workplace experience, safety, and employee satisfaction. The role will oversee service partners, monitor performance against SLAs/KPIs, drive continuous improvement, and ensure compliance with company and statutory requirements.Job Description
Key Responsibilities
Housekeeping & Workplace Hygiene
- Manage day-to-day housekeeping operations across office and common areas.
- Ensure defined cleaning standards, hygiene levels, and service frequencies are maintained.
- Conduct regular floor inspections and address service gaps proactively.
- Monitor washrooms, pantries, meeting rooms, cafeteria, common areas, and high-traffic zones.
- Ensure availability of housekeeping consumables and cleaning materials.
- Drive periodic deep cleaning, pest control, façade cleaning, carpet cleaning, and other specialist services.

Vendor & Contract Management
- Manage housekeeping, pantry,



cafeteria, pest control, waste management, landscaping, and other soft-service vendors.
- Monitor vendor manpower deployment, attendance, grooming, training, and productivity.
- Track SLA/KPI performance and initiate corrective actions for service deviations.
- Conduct regular vendor review meetings and maintain performance records.
- Support contract renewals, scope changes, service improvement initiatives, and vendor evaluations.

Employee Experience & Workplace Services
- Ensure a clean, safe, hygienic, and welcoming workplace setting.
- Coordinate employee requests and complaints related to soft services.
- Monitor feedback and implement corrective/improvement actions.
- Support workplace events, employee engagement activities, and special requirements.
- Coordinate seating moves, office transitions, and other workplace activities from a soft-services perspective.

Cafeteria & Pantry Operati

📌 Assistant Facility Manager (India)
🏢 Cushman & Wakefield
📍 India