Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules.

o Customize forms, fields, UI policies, UI actions, business rules, client scripts, server-side scripts, and workflows.

o Develop and maintain reusable Script Includes and platform components.

Build scalable and maintainable ServiceNow applications following platform best practices

o Design, develop, and support Flow Designer workflows, and Custom Actions.

o Automate business processes to improve operational efficiency.

o Implement approval processes, task orchestration, and notifications.

o Collaborate with business stakeholders, process owners, and technical teams to gather requirements.

o Translate business requirements into technical solutions and design documentation.

o Participate in solution design reviews and provide technical recommendations

Implement, configure, and enhance ITSM processes including:
- Incident, Problem,



Change, Request, Knowledge Management

o Optimize service delivery processes through automation and workflow improvements.

o Support service catalog development and request fulfillment processes.

o Configure and customize Customer Service Management capabilities.

o Develop and enhance case management processes.

o Configure Service Portals, Agent Workspace, and Omnichannel experiences.

o Improve customer engagement and self-service capabilities.

o Troubleshoot and resolve complex ServiceNow platform issues.

o Perform root cause analysis and implement long-term solutions.

o Ensure platform performance optimization and secure coding practices.

o Maintain system documentation and technical specifications.

📌 ServiceNow CSM integration (Bengaluru)
🏢 Trigent Software
📍 Bengaluru