We are looking for enthusiastic freshers to join our IT Service Desk team. The candidate will be responsible for providing first-level technical support, handling user queries, troubleshooting basic IT issues, and ensuring smooth IT operations.

Roles & Responsibilities:

Provide Level 1 support for hardware, software, and network-related issues.

Log, track, and resolve incidents/service requests through ticketing tools.

Troubleshoot desktop, laptop, email, and application issues.

Escalate unresolved issues to higher-level support teams.

Support users via phone, email, and chat.

Maintain incident records and update knowledge base documents.

Follow SLA guidelines and ensure timely issue resolution.

Assist in system setup, software installation, and user account management.

Required Skills:

Basic knowledge of Windows, MS Office, and networking concepts.

Understanding of ticketing tools like ServiceNow or Jira Service Management (preferred).

Valuable troubleshooting and problem-solving skills.

Strong communication and customer handling skills.

Basic knowledge of Active Directory and remote support tools.

Willingness to work in rotational shifts.

📌 Service Desk management (Gurugram)
🏢 Trigent Software
📍 Gurugram