- Work with clients and provide leadership on ITSM best practices
- Gather and understand requirements from clients
- Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes
- Design, develop and implement ServiceNow ITSM solutions
- Develop and test all ServiceNow and ITSM Applications Suite Implementations
- Install and Configure ServiceNow infrastructure environment
- Assist in designing, developing and product demonstration of product
- Participate in Project team collaboration sessions with PM, ITTL engineers and administrators
- Provide support for existing production applications and recommend opportunities for enhancements

Qualifications:
- Bachelor's degree or equivalent work experience in related technical field




- 2+ years hands on implementation experience with ServiceNow ITSM products and one or more modules (CSM, SPM, etc.)/ products of SNOW
- 5+ experience developing with ServiceNow software suite
- Experience in upgrades to ServiceNow
- ITIL 3V Foundation Certified
- Knowledge and experience with web development (HTML, JavaScript, C++, HTTP)
- Knowledge of major task, deliverables, formal methodologies and disciplines for delivering recent enhances applications
- Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred
- Experience setting up ServiceNow Catalogs

Strong troubleshooting, documentation and cross-team collaboration skills

📌 Sr. ITSM Developer (India)
🏢 Trigent Software
📍 India