Duties: Qualification & Experience
- Must have a Bachelor's degree in Computer Science or a related field (or equivalent degree and experience).
- 2+ years of experience providing customer-facing technical support (web-based products or e-commerce preferred).
- Candidates with lesser experience will be considered for appropriate roles.

Core Requirements

To be successful in this role, the candidate should have:
- Experience installing, implementing, or maintaining one or more of the following:
- LDAP / Active Directory
- SSO (e.g., SAML, SiteMinder)
- Email infrastructure
- Web services (SOAP, REST – consuming or providing)
- Data extraction technologies (e.g., JDBC, ODBC)
- Network infrastructure
- Experience with any bi-directional, automated integration between two systems.
- Working knowledge of components in a web application stack.
- Experience writing or debugging object-oriented code (Java preferred; other relevant technologies are acceptable).
- Experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, or Windows Shell.




- Experience with relational databases (e.g., MySQL, Oracle).
- Experience administering Linux/Unix or Microsoft Server environments.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team workplace.
- Strong commitment to quality and customer service.
- Ability to understand and communicate complex technical systems.
- Proven ability to maintain professionalism while handling complex customer and internal issues.
- Understanding of ITSM, ITIL, or CMDB concepts.

Preferred Skills
- Previous experience working with the ServiceNow platform (especially Authentication, Email, Web Services, Import/Export configurations).
- Experience with cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform, or Okta.
- Familiarity with Eclipse IDE.
- Experience troubleshooting and optimizing web application performance.
- Background in software development or software consulting.
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📌 Technical Support Engineer integration _ Hyderabad _ WFO
🏢 Trigent Software
📍 Hyderabad