Role Summary

ServiceNow ITSM Developer responsible for implementing and enhancing ITSM processes such as Incident, Change, Problem, Knowledge, and Service Requests.

Key Responsibilities

• Configure ITSM modules (Incident, Change, Problem, Knowledge, SLM, Catalog, EC)

• Develop workflows, business rules, client scripts, and UI policies

• Build and manage service catalog

• Configure SLA/OLA and reporting

• Support integrations and automation

• Work with stakeholders on requirements and delivery

Required Skills

• Robust experience in ITSM modules

• JavaScript, Glide API, Flow Designer

• Understanding of ITIL processes

• Experience in customization and integrations

• Reporting and dashboard knowledge

Certifications (Mandatory/Preferred)

• ✅ ServiceNow Certified System Administrator (CSA) – Mandatory

• ✅ Certified Implementation Specialist – ITSM (CIS-ITSM) – Mandatory

• ✅ ITIL Foundation – Preferred

ITSM, ServiceNow ITSM

📌 Servicenow ITSM Developer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru