Job Title: Support Engineer

Experience: 3-5 years

Job Summary:

We are seeking a detail-oriented and highly skilled support Engineer to join our team. In this role, Associate will be responsible for Monitoring, tracking and taking actions for the service requests. The ideal candidate will have a solid understanding of technical concepts and the ability to translate these concepts into user-friendly documentation. This includes mainly process documentation or wikis or SOPs.

Key Responsibilities:

· Monitoring, tracking and following up the requests

· Conducting regular analysis of the KPIs and following up with the teams.

· Collaborating with cross-functional teams to ensure the alignment of SAP systems with business requirements.

· Developing best practices for system operations and management.

· Working and supporting 24/7 operations

· Perform audit of the service request





· Co-ordinate with Various Partner to collect data around KPI & perform analysis

· Run weekly Governance Call for each KPI

Preferred Qualifications:

· Experience in IT software industry

· Familiar with the ITIL process

· Experience in the service management

· Experience with documentation for both internal stakeholders and external partners.

Skills & Competencies:

· Technical background and knowledge in Cloud Operations,

· Ability to manage multiple tasks and projects in a fast-paced environment.

· Experience in working with cross-functional teams.

Work Environment:

· Hybrid

· Collaborate with global teams across different time zones if applicable.

📌 IT Support Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru