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Project Specific Prerequisite Skills: Amazon Connect, AWS DevOps Services
Detailed Job Description
Role Overview
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Role: Senior AWS Developer Amazon Connect
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Team: SupportSuccess Engineering
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Organization: Autodesk
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Location: Bangalore
Position Overview Client is looking for an experienced Senior AWS Developer specializing in Amazon Connect to join our Salesforce Engineering team In this role you will design build and operate cloudbased contact center capabilities using Amazon Connect and AWS services integrating them with Salesforce and Autodesks enterprise platforms You will work closely with Salesforce engineers architects product managers and business stakeholders to deliver scalable secure resilient and customerfocused contact center solutions The ideal candidate combines robust handson AWS engineering experience with deep knowledge of Amazon Connect serverless architectures APIs eventdriven integrations and modern software engineering practices Experience integrating Amazon Connect with Salesforce Service Cloud and enterprise CRMcontactcenter platforms is highly desirable
Responsibilities
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Design develop test deploy and support enterprise solutions built on Amazon Connect and AWS
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Build and maintain Amazon Connect contact flows routing profiles queues prompts hours of operation security profiles and related configurations
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Develop integrations between Amazon Connect Salesforce Service Cloud and other enterprise applications
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Build serverless and eventdriven solutions using services such as AWS Lambda API Gateway DynamoDB S3 EventBridge SNS SQS Kinesis and CloudWatch
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Develop backend services and APIs using languages such as Python Java JavaScript or TypeScript
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Implement Amazon Connect capabilities including voice chat IVR rout